ResAssist User Services Agreement & Resvent Medical Privacy Policy
ResAssist User Services Agreement
Preface
Welcome to use ResAssist software and services from Resvent Medical Technology Co., Ltd. (referred as "Resvent" below).
In order to use ResAssist software (referred as "the software" below), including ResAssist APP client, web client, PC client, WeChat public account, WeChat Mini Program, and other forms of clients and services, you should read and abide by the "ResAssist Service Agreement" (referred as "this agreement" below). Please be sure to read carefully and fully understand the terms of each clause, especially the terms of the exemption or limitation of liability, as well as a separate agreement for the opening or use of a service. And choose to accept or not accept. Restrictions and disclaimers may alert you in bold.
Unless you have read and accepted all the terms of this agreement, we cannot provide you with related services.
If you are under 16 years of age, please read this agreement and other agreements with your legal guardian, paying particular attention to the minor’s terms of use.
I. Scope of the Agreement
This agreement is an agreement between you and Resvent regarding your download, installation, use, copying of the software, and use of Resvent -related services.
II about the Service
2.1 Content of This Service
Patient User
This service content refers to the medical and idiopathic ResAssist with home ventilator to provide users with respiratory and sleep disease diagnosis and treatment services.
Distributor User
This service content refers to the management of personal information and ventilator equipment parameters of sub-distributors, patients, doctors, ventilator equipment and distributors, patients, doctors, and ventilator equipment through ResAssist to achieve the purpose of respiratory and sleep disease diagnosis and treatment services.
Doctor User
This service content refers to the management of patients through ResAssist to achieve the purpose of respiratory and sleep disease diagnosis and treatment services.
2.2 Ways of This Service
2.2.1 You need to download the ResAssist client software to use this service. For these software, Resvent gives you a personal, non-transferable and non-exclusive license. Web clients can be accessed directly through a web browser. You may only use these software and services for the purpose of accessing or using this service.
2.2.2 In this service, ResAssist client software may provide multiple application versions including but not limited to iOS, Android, Windows, etc. The user must select the software version that matches the installed device.
2.3 The Scope of This Service
2.3.1 Resvent gives you a personal, non-transferable and non-exclusive license to use the software. You may install, use, display, operate this software on a single terminal device for non-commercial purposes.
2.3.2 You may make a copy of the software for the purpose of using the software and services and use it only as a backup. The backup copy must contain all the copyright information contained in the original software.
2.3.3 All other rights not expressly authorized by this article and other terms of this agreement are still reserved by Resvent. You must separately obtain the written permission from Resvent when you exercise these rights. If you do not exercise any of the aforementioned rights, it does not constitute a waiver of the right.
III the Acquisition of Software
3.1 You may obtain this software directly from Resvent’ s website, APP Store and Google play, or from a third party authorized by Resvent.
3.2 If you obtain this software or an installer with the same name as this software from a third party that is not authorized by Resvent, Resvent cannot guarantee the normal use of the software and will not be responsible for the damages caused to you.
IV the Installation and Uninstall of Software
4.1 Resvent may develop different software versions for different devices. You should choose to download the appropriate version to install according to the actual situation.
4.2 After downloading the installer, you need to follow the steps suggested by the program to install it correctly.
4.3 If you no longer need to use the software or need to install new software, you can uninstall it yourself.
V. Software Updates
5.1 In order to improve the user experience and improve the service content, Resvent will continue to develop new services and provide you with software updates from time to time (these updates may take the form of software replacement, modification, function enhancements, version upgrades, etc.).
5.2 In order to ensure the consistency of the security and functionality of the software and services, Resvent reserves the right to update the software without notice to you, or to change or limit some of the software's functional effects.
5.3 After the new version of the software is released, the old software may not be available. Resvent does not guarantee that the old version of the software will continue to be available and the corresponding customer service. Please check and download the latest version at any time.
IV User Personal Information Protection
6.1 Protecting users' personal information is a basic principle of Resvent care. Resvent will take reasonable measures to protect users' personal information. Resvent uses specialized encrypted storage and transmission of relevant information to protect the security of users' personal information.
6.2 In the process of registering your account or using this service, you need to provide some necessary personal information. If local laws and regulations stipulate, you need to provide real identity information. If the information you provide is incomplete, you cannot use the service or be restricted during use.
6.3 Under normal circumstances, you may view or modify your submitted information at any time, but for security and identification purposes, you may not be able to modify the initial registration of certain information and other verification information provided at the time of registration.
6.4 Resvent will use various security technologies and procedures to establish a comprehensive management system to protect your personal information from unauthorized access, use or disclosure.
66.5 In order to provide you with respiratory and sleep diagnosis and treatment services, Resvent may disclose your personal information to distributors and cooperative doctors other than Resvent , and according to local laws and regulations, it is necessary to go through legal procedures to the relevant departments. Disclosure information. For details on the disclosure of personal information, please refer to the "Resvent Medical Privacy Policy".
6.6 Resvent attaches great importance to the protection of minors' personal information. If you are a minor under 16 years of age, you must obtain prior written consent from your parent or legal guardian before using Resvent services.
6.7 For how ResAssist collects, uses, stores, and protects your personal information and what rights you have, you can also read the“Resvent Medical Privacy Policy” to learn more about it.
6.8 Distributors and distributors associated users are authorized by Resvent to access to doctors, patient personal information and data. Doctor users are authorized by Resvent to access their associated patient personal information and data. Distributors and distributors associated users and doctor users have complete confidentiality obligations regarding the disclosed personal information and data. If the distributors and distributors' associated users and doctors do not knowingly or intentionally disclose personal information and data that they have already acquired, they will assume full legal responsibility.
VII. The Main Rights and Obligations Clause
7.1 Account Usage Specifications
7.1.1 You need to register an ResAssist account before using this service. The distributor and related account number are provided by Resvent or registered with the upper-level distributor. The doctor's account number is provided by the distributor or Resvent. The patient account number can be registered himself or herself , or provided by the distributor. To use this service, you must enter your ResAssist account and password to verify your account. You agree to provide accurate and complete information ("Service Registration Information") when you register for the service and when using the service, and you agree to update your service registration information in order to keep your service registration information accurate and complete. Failure to provide accurate, complete and up-to-date service registration data may result in your account being suspended and/or terminated. You agree that Resvent may store and use the service registration information you provide to maintain your account and charge your account.
7.1.2 The ownership of the ResAssist account is owned by Resvent. After the user completes the application registration process, he is only entitled to use the ResAssist account, and this right of use is only the initial application registrant. At the same time, the initial registrant may not grant, borrow, lease, transfer or sell the ResAssist account or otherwise permit the non-initial registrant to use the ResAssist account. Non-initial application registrants may not use the ResAssist account through bequests, inheritance, rent, transfer, or any other means. Your rights to your ResAssist or your account information and data will end when you die. After receiving your copy of your death certificate, your account may be terminated and all the contents of your account may be deleted
7.1.3 Do not disclose your account information to anyone else. You are solely responsible for the confidentiality and security of your account and are fully responsible for all activities that occur on or through your account, and you agree to immediately notify us of any security breaches in your account. You further declare and agree that the design and intent of this service is for personal use by you, and you may not share details of your account and/or password with others. In the event that we use reasonable skills and perform due diligence obligations, if your account is used without authorization due to your non-compliance with these rules, we shall not be liable for any loss arising therefrom. responsibility.
7.2 User Precautions
7.2.1 You understand and agree that in order to provide you with an effective service, the software will utilize resources such as your processor and bandwidth of the terminal equipment. In the process of using the software, the data flow may be generated. The user needs to learn the relevant tariff information from the operator himself and bear the related expenses.
7.2.2 You understand and agree that in order to provide you with functional services, certain features of the software may enable third parties to know the user's information. For details, please refer to “Disclosed to third parties” in the Resvent Medical Privacy Policy. Section terms.
7.2.3 You understand and agree that Resvent will use its commercially reasonable efforts to ensure the security of your data storage in the software and services. However, Resvent Services cannot provide complete assurance on this, including but not limited to the following:
7.2.3.1 Resvent is not responsible for the deletion or storage failure of related data in the software and services.
7.2.3.3 If you stop using the software and the service or service is terminated or cancelled, we will save your personal information for 5 years from the end of the use or service termination date, or the save time limit according to local regulations, and we will take the longer of the above two. After the above period is over and you voluntarily request to delete, Resvent can permanently delete your data from the server. At this point, Resvent is not obligated to return any data to you.
7.2.4 When users use the software and services, they must undertake the following risks that cannot be controlled by Resvent, including but not limited to:
7.2.4.1 risk of loss or leakage of personal information that may be caused by irresistible factors (natural disasters, riots, wars, etc.);
7.2.4.2 The user must select the software version that matches the installed terminal device. Otherwise, any problem or damage caused by the mismatch between the software and the terminal device model will be borne by the user.
7.2.4.4 If the user discloses personal information by ways out of ResAssist function, and the personal information may be spread, then the user shall assume full legal responsibility.
7.2.5.5 Due to unstable wireless network signals and small wireless network bandwidth, the ResAssist failed to log in, data synchronization was incomplete, and pages opened slowly.
VIII. User Behavior Norms
8.1 Content Specification
8.1.1 The information content referred to in this Article refers to any content created, copied, distributed, or disseminated by the user during the use of the software and services, including but not limited to the registration information of the account picture, name, remarks, etc., or health records, reports, etc., messages, push notifications, and other content generated using ResAssist accounts or the software and services.
8.1.2 You understand and agree that you may not use the ResAssist account or the software and services to create, reproduce, publish, or disseminate the following content that interferes with the normal operation of Medicare and infringes upon the legitimate rights of other users or third parties, including but not limited to:
8.1.2.1 Issuing, transmitting, transmitting, or storing content that is prohibited by any country's laws and regulations:
（1）Violating the basic principles established by the Constitution and local laws and regulations;
（2）Endangering national security, leaking state secrets, subverting state power, and undermining national unity;
（3）Damage to national honors and interests;
（4）Inciting ethnic hatred, ethnic discrimination, and undermining national unity;
（5）Undermining the country’s religious policy and promoting cults and feudal superstitions;
（6）Spread rumors, disrupt social order, and undermine social stability;
（7）Dissemination of obscenity, pornography, gambling, violence, terror or abetment of crimes;
（8）Insulting or slandering others and infringing the legal rights and interests of others;
（9）Inciting illegal assemblies, associations, processions, demonstrations, and gathering crowds to disrupt social order;
（10）Activities in the name of illegal civil organizations;
（11）Contain other content prohibited by laws and administrative regulations.
8.1.2.2 publish, transmit, disseminate, and store content that infringes other people's right of reputation, portrait rights, intellectual property rights, trade secrets, etc.;
8.1.2.3 Involving other people's privacy, personal information or information;
8.1.2.4 publish, transmit, transmit harassment, advertisement information, over-marketing information and spam or contain any sexual or sexual suggestion;
8.1.2.5 Other information that violates laws, regulations, policies and public order, social ethics, social ethics, or interferes with the normal operation of Resvent and infringes upon the legitimate rights and interests of other users or third parties.
8.2 Software Usage Specifications
8.2.1 You must not engage in any of the following acts in the use of this software, except as permitted by law or in writing:
8.2.1.1 delete the information on the copyright of the software and its copies;
8.2.1.2 reverse engineer, reverse assemble, reverse compile, or otherwise try to find the source code of the software;
8.2.1.3 Use, lease, lend, copy, modify, link, republish, compile, publish, publish, establish a mirror site, etc. for the content of Resvent 's own intellectual property;
8.2.1.4 Copy, modify, add, and delete the data released to any terminal memory during running of the software or the software, the interaction data between the client and the server during the running of the software, and the system data necessary for the operation of the software. , engage in the operation or creation of any derivative works, including but not limited to the use of plug-ins, plug-ins or non-financed medical authorized third-party tools/services to access the software and related systems;
8.2.1.5 By modifying or falsifying the instructions and data in software operation, adding, deleting or altering the function or operational effect of the software, or operating or publicizing the software and methods used for the above purpose, regardless of whether these actions are business purpose.
8.2.1.6 Log in or use Resvent software and services, or create, publish, and disseminate the above tools through non-integrated medical development, authorized third-party software, plug-ins, plug-ins, and systems;
8.2.1.7 interfere with the software and its components, modules, and data on its own or by authorizing others or third-party software;
8.2.1.8 Other behaviors that have not been expressly authorized by Resvent.
8.2.2 You understand and agree that, based on the user experience, the operational security of ResAssist or related service platform, the requirements of platform rules and healthy development and other comprehensive factors, Resvent has the right to choose the object of providing the service, and has the right to decide the function setting, and have the right to determine the object and scope of the function opening, data interface, and related data disclosure. It is entitled to suspend or terminate the provision of this service as the case may be, including but not limited to:
8.2.2.1 violates laws and regulations or the provisions of this agreement;
8.2.2.2 affect the service experience;
8.2.2.3 There is a security risk;
8.2.2.4 violates the operating principles of ResAssist or its service platform, or does not comply with other management requirements of Resvent.
8.3 Service Operation Specifications
Unless permitted by law or written permission from Resvent, you must not engage in the following activities while using this service:
8.3.1 submit, post false information, or impersonate or use the name of another person;
8.3.2 Inducing other users to click on link pages or share information;
8.3.3 Falsifying facts and concealing the truth to mislead or deceive others;
8.3.4 Infringe other people's right of reputation, portrait rights, intellectual property rights, trade secrets and other legal rights;
8.3.5 Use the ResAssist account and any features, and third-party operating platforms to promote or promote each other without written permission from Resvent;
8.3.6 Use ResAssist account or the software and services to engage in any criminal activities;
8.3.7 Produce or publish methods or tools related to the above actions, or operate or disseminate such methods or tools, whether or not these actions are for commercial purposes;
8.3.8 Other violations of laws and regulations, infringement of the legitimate rights and interests of other users, interference with the normal operation of the product, or Resvent unclear authorization.
8.4 Be Responsible for Their Own Actions
You fully understand and agree that you must be responsible for all actions under your registered account, including any content you post and any resulting consequences. You should make your own judgment on the content of this service and bear all risks arising from the use of the content, including the risks arising from the reliance on the correctness, completeness or practicality of the content. Resvent cannot and will not be liable for any loss or damage caused by the aforementioned risks.
8.5 Treatment of Breach
8.5.1 If Resvent finds or receives reports or complaints from other users that violate the terms of this agreement, Resvent shall have the right to delete, block, freeze accounts, or even cancel accounts to terminate services at any time without notice.
8.5.2 You understand and agree that Resvent shall have the right to punish violations of relevant laws and regulations or the provisions of this agreement in accordance with reasonable judgment, take appropriate legal action against any user who violates the law and regulations, and save relevant information in accordance with laws and regulations. The relevant department reports, etc., shall be solely responsible for all legal liabilities arising therefrom.
8.5.3 You understand and agree that you shall be solely responsible for any claims, claims or losses arising from or arising out of any third party claim arising out of your breach of this Agreement or related terms of service. Resvent should be compensated together.
IX. Termination of Service
9.1 You Proactively Terminate Services
You can terminate the ResAssist service or delete personal information and ResAssist accounts related to you at any time. You can contact your Data Protection Officer by email to delete your ResAssist account and personal information. In a certain period of time, we will perform the operation of deleting account and personal information according to your requirements. This operation will permanently delete your account and personal information and cannot be restored.
9.2 Resvent Terminates Services
Resvent may at any time, in certain circumstances, voluntarily terminate your service without notice to you. Reasons for such termination include:
(1) Violate this agreement or any other policies or guidelines referenced in this agreement and/or published in this service;
(2) You request cancellation or termination of your account;
(3) Law enforcement, judicial or other government agency requirements and/or orders;
(4) The provision of this service to you is or may be illegal;
(5) sudden technical or security problems;
(6) You are involved in fraud or illegal activities;
(7) You did not pay any fees you owe for this service.
However, in the case of non-material breach of contract, Resvent will only be allowed to terminate if it has been notified to you 30 days in advance and if you fail to correct the breach within the 30-day period. Whether the termination or suspension is entirely at the discretion of Resvent, and we will not be liable to you or any third party for any damage caused or incurred as a result of the termination or suspension of your account and/or access to the service. In addition, under the following circumstances, we can also terminate your account by sending a 30-day notice in advance via email to the address associated with your account:
(1) Your account is in a non-logged-in state for one year;
(2) There has been an overall interruption of the service or any part thereof.
The overall discontinued service notice will be provided as described in this Agreement unless it is unreasonable to do so because of legal, regulatory or governmental action; to deal with user safety, user privacy or technical integrity issues; Interrupt services provided to other users; or due to natural disasters, catastrophic events, wars, or other similar incidents beyond our reasonable control. In the event of such termination, we will refund you a pro-rata according to your pre-paid period for which the charge was already valid. We do not need to be responsible to you for any changes made to this service or the terms of service under Article 9(2).
9.3 Service Termination Effectiveness
Once your account is terminated, you may not be able to access the service and any portion thereof, including but not limited to your account number, personal information and data. In addition, we will delete the information and data stored in your account or as part of your account after a certain period of time. The relevant part of any agreement or agreement based on this service will also be terminated.
X. Intellectual Property Declaration
10.1 Resvent is the intellectual property right holder of this software. All copyrights, trademarks, patents, trade secrets and other intellectual property rights of the software, and all information related to the software (including but not limited to text, pictures, audio, video, graphics, interface design, layout framework, relevant data Or electronic documents, etc.) are protected by the laws and regulations of the People's Republic of China and the corresponding international treaty, and Resvent enjoys the above-mentioned intellectual property rights, except for the rights that related rights holders should enjoy in accordance with the law.
10.2 You may not, for any commercial or non-commercial purpose, use or authorize any third party to implement, use or transfer the above-mentioned intellectual property rights without the written consent of Resvent or related right holders.
XI. Terminal Safety Responsibility
11.1 You understand and agree that this software, like most Internet software, may be affected by a variety of factors, including but not limited to user reasons, network service quality, social environment, etc. It may also be subject to various security issues, including However, it is not limited to the illegal use of user data by others, and harassment in reality; other software downloaded by users or other websites visited may contain viruses, Trojans or other malicious programs, threatening your terminal device information and data security, and then affecting The normal use of this software. Therefore, you should strengthen the protection of information security and personal information, pay attention to password protection, so as to avoid losses.
11.2 You may not create, publish, use, or disseminate malicious programs used to steal ResAssist accounts and other personal information or property.
11.3 Maintaining software security and normal use is a joint medical and Resvent responsibility. Resvent will take reasonable technical measures to protect your terminal equipment information and data security in accordance with industry standards. However, you acknowledge and agree to provide Resvent services and Resvent services. No guarantee can be provided in this regard.
11.4 In any case, you should not rely on borrowing, asking for a password or other network information involving property. If you are involved in the operation of property, please verify the identity of the other party first, and always pay attention to Resvent 's tips on preventing fraud.
XII. Third Party Software or Technology
12.1 This software may use third-party software or technology (including open-source code and public domain code that may be used by the software, the same below), which has been legally authorized.
12.2 If the software uses third-party software or technology, Resvent will, in accordance with relevant laws and regulations or conventions, approve the relevant agreements or other documents, may pass the annex of this agreement, be packaged in a specific folder of the software installation package, or Open source software pages and other forms of display, they may be "software license agreement", "licensing agreement", "open source code license" or other forms to express. The aforementioned agreements, other documents and webpages presented in various forms are inseparable parts of this agreement and have the same legal effect as this agreement. You should comply with these requirements. If you do not comply with these requirements, the third party or state agency may sue you for a lawsuit, impose fines, or take other sanctions, and request Resvent assistance from you. You should take legal responsibility for yourself.
12.3 If any dispute arises due to third-party software or technology used by the software, the third party shall be responsible for solving the problem, and Resvent shall not bear any responsibility. Resvent does not provide customer support for third-party software or technology. If you need support, please contact a third party.
XIII. Others
13.1 You must read and agree to all the terms of this agreement in order to use the software and Services. Resvent reserves the right to amend the terms of this agreement when necessary. You can check the relevant agreement terms in the latest version of this software. After the terms of this agreement are changed, if you continue to use the software, you are deemed to have accepted the modified agreement. If you do not accept the modified agreement, you should stop using the software.
13.2 This agreement was signed in Bao'an District, Shenzhen, Guangdong Province, the People's Republic of China.
13.3 The establishment, entry into force, performance, interpretation and dispute resolution of this Agreement shall apply to the laws of the People's Republic of China (excluding the conflict of laws).
13.4 If any dispute or dispute arises between you and Resvent, it should first be settled through friendly negotiation. If the negotiation fails, you agree to submit the dispute or dispute to the people's court that has jurisdiction over the place where the agreement is signed.
13.5 The headings of all provisions of this Agreement are for convenience of reading only and have no practical meaning in themselves. They cannot be used as the basis for interpretation of the meaning of this Agreement.
13.6 This agreement may exist in multiple languages including Chinese and English. If there is a conflict between the Chinese version and the other language version, the Chinese version shall prevail.
13.7 The terms of this agreement are invalid or unenforceable for any reason. The remaining provisions are still valid and binding on both parties.
Resvent Medical Privacy policy
Resvent Medical Technology Co., Ltd. (mentioned as “Resvent” below) takes your privacy very seriously. So we have a privacy policy that covers how to collect, use, disclose, transfer, and store your information.
Please familiarize yourself with our approach to user privacy.
Collection and Use of Personal Information
Personal information is data that can be used to identify or contact specific individuals.
You may be required to provide personal information whenever you contact a medical practitioner, Resvent company, distributor or ResAssist platform doctor. medical practitioner, Resvent company, distributor or ResAssist platform doctor can share this personal information and use it in accordance with this privacy policy. medical practitioner, Resvent company, distributor or ResAssist platform doctor can also combine this information with other information to provide and improve our products, services, content and advertising. You don't have to provide the personal information we request, but in many cases, if you choose not to provide it, we will not be able to provide you with our products or services, nor will you be able to respond to any questions you may have.
The following provides some examples of the types of personal information that Resvent may collect and how we use such information.
What personal information we collect
Patient User Information:
(1)
When a patient user registers ResAssist account, we will collect personal information provided by the patient user, including avatar, name, gender, age, height, weight, time zone, instant messaging account, email address, phone number, address, social security account number, and physician doctor. Health, product model, serial number, hardware and software configuration, service organization.。
(2)
When the patient user uses, tests, or tests the medical ventilation device, we will collect the monitoring parameters, statistics, medical records, and reports of the patient's breathing and sleep.
(3)
When the patient user uses the mobile phone APP client, web client, PC client, WeChat public account, WeChat Mini Program, etc., we will collect user account information, identity unique identification code, Bluetooth information, WIFI SSID and password, cookies , Usage, including login and logout time, browsing page, length of stay, execution, use of terminal devices (such as mobile phones, computers, etc.) Type, operating system, resolution, browser information.
(4)
When patients purchase value-added services and accessories online, we will collect these purchase, transaction information and virtual account information, including the user’s payment information, account number, service or product name, authentication information, address, telephone number, order number, and delivery information. Virtual account balances, consumer records.
(5)
When a family member binds a patient user, we will collect the family member's family account number, binding account number, phone number, e-mail address, name, gender, region, type of terminal device (such as mobile phone, computer, etc.), operating system, Resolution, browser information.
(6)
In accordance with local regulations, the patient user has the right to dispose of personal data. When the patient submits his/her personal data for the exercise of various treatment rights, we will ask the patient user to provide the name, e-mail, ResAssist account, and if necessary, provide further Identity Information.
(7)
When users sign up for product knowledge, health lectures, and online surveys, we may collect your name, phone number, work unit, ResAssist account, and instant messaging account.
Doctor’ s Information:
(1)
When a doctor user signs up for an ResAssist account, we will collect the doctor user’s profile, name, organization, type of organization, job title, time zone, address, e-mail address, phone number, e-signature, and bound patient.
(2)
When the doctor user provides diagnosis and treatment services for the patient, we will collect the prescription and setting parameters that the doctor user sets and downloads for the patient, the current prescription setting parameters of the device, the operation log, the contents and conclusions of the patient diagnostic analysis, and the patient report, communication with doctors.
(3)
When the doctor user uses the mobile phone APP client, web client, PC client, WeChat public account, WeChat Mini Program, etc., we will collect user account information, identity unique identifier, cookies, usage, including login and logout. Time, browsing pages, length of stay, operation, type of terminal device (eg mobile phone, computer, etc.), operating system, resolution, browser information.
(4)
Physician service records, virtual account information, service fees, bank cards, credit card information, and transaction records when doctors provide value-added services to patient users.
(5)
In accordance with local regulations, the doctor user has the right to dispose of personal data. When the doctor asks his/her personal data to exercise his/her disposition rights, we will ask the doctor user to provide the name, email, ResAssist account. If necessary, provide identity information.
(6)
When users sign up for product knowledge, health lectures, and online surveys, we may collect your name, phone number, work unit, ResAssist account, and instant messaging account.
Information Provided by Distributors, Distributors’ After-sales, and Distributors’ Dispatchers:
(1)
When distributors, distributors’ after-sales, distributors dispatchers users register ResAssist account, we will collect distributors, distributors after-sales, and distributors dispatchers users’ the avatar, name, agency name, affiliation, fax, time zone, Address, jurisdiction, email, electronic signature, telephone, bound patients, doctors.
(2)
When distributors, distributors’ after-sales, distributors dispatchers use the mobile phone APP client, web client, PC client, WeChat public account, WeChat Mini Program, etc., we will collect user account information, unique identification of the identity Code, Bluetooth information, wifi SSID and password, cookies, usage status, including login and logout time, browsing page, length of stay, execution operation, type of using terminal equipment (such as mobile phone, computer, etc.), operating system, resolution, browsing Information.
(3)
When the distributor user provides diagnosis and treatment services for patients, we will collect the prescription and setting parameters set and downloaded by the distributor user for the patient, the current prescription setting parameters of the device, the operation log, the contents and conclusions of the patient diagnostic analysis, patient reports, communication with doctors.
(4)
When users sign up for product knowledge, health lectures, and online surveys, we may collect your name, phone number, work unit, ResAssist account, and instant messaging account.
Not Collected from Yourself Personal Information Source
We collect the doctor's prescribed prescriptions, the reports sent, and prescriptions and reports those are sent by distributors to patients. This information does not originate from individual patients. The purpose of collecting this information is to provide patients with diagnosis and treatment services for sleep and respiratory diseases.
How We Use Your Personal Information
With the consent of the user, we use the information we hold for the purpose of providing products and services to users.
Provide Sleep and Respiratory Disease Diagnosis and Treatment Services for Patients
(1)
Doctors and distributors provide diagnosis, prescription for patients, and monitor data based on the patient's use of device, adjust the prescription and download it to the patient's device, and push messages to the patient according to the patient's medical history and physical health. The patient's life, diet, and treatment are coordinated, and the patient is provided with detailed diagnosis and treatment reports to improve the patient's treatment.
(2)
Contact information provided by distributors with patients, return visits, communication, and collection of questions and needs of patients in the use of device services in order to provide patients with appropriate treatment services.
(3)
Collect Bluetooth, wifi SSID, and password information for users to connect devices to wifi and provide upload data services.。
(4)
Provide patients with more medical value-added services to improve patient treatment efficiency and service experience.
(5)Provide patient's family members with patient health information, provide family care, and assist with treatment.
(6)Health knowledge seminars to promote the patient's understanding of the disease and the coordination of treatment activities.
(7)Distributors, doctors track and manage patient illness and health
Product Research, Development and After-sales Service
We use the information we have hold to improve and test our products and services, including functional optimization, workflow optimization, elimination of after-sales failures, testing of new products or new features
Medical Research, Teaching Training, Research and Discussion
Medical records are desensitized and used as samples or typical medical records for disease, medical science, and other scientific research to promote scientific and medical technology advancement.
Exercising User's Right to Dispose of Data
According to the user's request for personal data processing, the person who requested the request must be verified with the identity to confirm that the owner of the ResAssist account is making a request.
Provide Products and Services for Children
According to local regulations, children under the age of 16 are required to provide products and services to their children with the consent of the guardian, so guardians may be required to provide information on their relationship with the guardian.
Notify Users of the Adjustment of the User Service Agreement and Privacy Policy
Through the user's contact information, send a message or email to notify users of changes in the terms of the "User Services Agreement" and "Privacy Policy" so that users can read and communicate in a timely manner.
Strengthen User and Data Security
We use the information we have hold to verify users, combat malicious attacks, and spam.
Medical Insurance Reimbursement and Medical Service Charge Certificate
According to local regulations on medical insurance policies and policies, distributors and doctors provide electronic copies of service records, patient reports, and data to the social insurance department, insurance company, or individual patient to charge service fees from them.
When Resvent needs to fulfill its statutory obligations, when we believe it is necessary to protect the legitimate interests of Resvent, or if it is necessary for Resvent to disclose information to a third party, we will obtain your consent and use this The purpose described in the privacy policy deals with your personal information.
Cookies and Other Technologies
Resvent Web sites, online services, interactive applications, and e-mail may use "cookies" and other technologies such as pixel tags and web beacons. These technologies help us better understand the behavior of users, tell us which parts of our website people visited, and measure the effectiveness of advertising and web search and improve them. We treat information collected through cookies and other technologies as non-personal information. However, if local laws treat Internet Protocol (IP) addresses or similar identification marks as personal information, we also treat such identification marks as personal information. Similarly, in the context of this Privacy Policy, when using non-personal information in conjunction with personal information, we treat the combined information as personal information.
When you use our websites, online services, and applications, Resvent and our partners also use cookies and other technologies to record personal information. In these situations, our goal is to make it more convenient and personalized to experience financial products and services.
If you wish to disable cookies, you can organize cookies in the "Privacy & Security" section of the browser settings menu. However, please note that certain features of the Resvent Services website will not be available after disabling cookies.
As with most Internet services, we automatically collect certain information and store it in a log file. Such information includes Internet Protocol (IP) addresses, browser types and languages, Internet Service Providers (ISPs), referral/exit websites and applications, operating systems, date/time stamps, and clickstream data.
We use this information to understand and analyze trends, administer the website, understand user behavior on the website, improve our products and services, and collect demographic information on our demographic. Resvent can use this information for our marketing and advertising services.
In some of our e-mails, we use the "click-through URL" linked to the content on the Resvent Excel website. When a customer clicks on one of the click-through URLs, it will pass through a separate web server before reaching the target page on our site. We track this click arrival data to help us determine our customers' interest in a particular topic and measure the effectiveness of our communication with customers. If you do not like this tracking method, do not click on the text or image link in the email.
Pixel tags allow us to send e-mails in a customer-readable format and let us know if the mail was opened. We can use this information to reduce or eliminate emails sent to customers.
Disclose to Third Parties
We do not sell user personal information to any person or organization, but in order to provide and improve our products, services, and medical research, teaching and training, we may disclose personal information to third parties, and we will strictly limit and legally restrict those who receive us third parties that disclose information prevent the illegal use and disclosure of information. We will disclose information to third parties in the following ways:
Distributors at All Levels
(1)
Distributors provide users with sales, leasing, and trial services for device. They also provide services such as managing sleep, respiratory diseases, communication, return visits, and gathering opinions for patients, and they are very important for the diagnosis and treatment of sleep and respiratory diseases.
(2)The distributor charges the social insurance department, commercial insurance company, or individual patient by serving the patient. At this time, the service provider needs to provide the service record, report, and data to the social insurance department, commercial insurance company, or individual patient.
Based on the above needs, we will disclose information on doctors and patients within its jurisdiction to distributors at all levels so that they can provide disease management services and economic benefits for doctors and patients.
Doctor Users
(1) The doctor users need to understand the personal information of the patient, the use of the device, and the data of the monitoring parameters in order to provide the patient with diagnosis and treatment services. We will provide the doctor user with patient user information that has been bound to it.
(2)Doctors need to use some medical record samples for medical records with research value and for medical research purposes. We will desensitize personal information of medical record information and provide it to doctors to help medical technology advancement, academic research, medical talent teaching and training.
Other
Depending on the laws, legal procedures, lawsuits, and/or requests of public agencies and government agencies in and outside your country of residence, Resvent may be required to disclose your personal information. If we determine that disclosure is necessary or appropriate in relation to national security, law enforcement, or other matters of public importance, we may also disclose information about you.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our business or users. In addition, if reorganization, merger or sale occurs, we may transfer all personal information we collect to the relevant third party.
Protection of Personal Information
Resvent attaches great importance to the security of your personal information. Since then, online services will use encryption technologies such as HTTPS to protect your personal information during transmission. When it comes to medical storage of your personal data, whether it is in financial health or third-party storage space, we will be encrypted storage of this information.
When you use a web browser or a third-party application to access the ResAssist page, web browsers or third-party applications have sharing capabilities. If you actively or wrongly use the sharing page feature, your information may be publicly disclosed. Be careful when using such browsers and third-party applications.
If you share information with family members, be aware that family members use information sharing to cause information disclosure.
Children Information
For children under the age of 16, you need to allow the creation of an ResAssist account with the guardian's consent and we will collect, use, and disclose children's information in accordance with this Privacy Policy.
User's Rights to Personal Information
Transparent Right to Information
Through the content of this "Privacy Policy", we clearly inform users of our collection, use, and disclosure policies for users' personal information. If you still have questions about the content of the "Privacy Policy", please contact us through our contact information of the Data Protection Officer to provide Progressive Communication.
User Personal Information Access
(1)Each user can access their personal information after logging in through a registered ResAssist account. By contacting our Data Protection Officer, you can also learn more about your personal information, such as:
(2)Purpose of user's personal information processing
(3) User's personal information processing category
(4)Third parties and categories who have or will receive our disclosure of personal information of users
(5)The standard of retention time or retention time of user's personal data
(6)What is the source of information when user's personal information is not obtained from me?
(7)Automated decision-making
(8)Charge for a copy of user's personal information
User's Personal Information Correction Right
Users can contact our Data Protection Officer and have the right to request that we correct personal information that has been stored by us.
User's Personal Information Deletion Right
Users can request that we delete their personal information and copies by contacting our Data Protection Officer for the following reasons:
(1)This personal information is no longer needed for the purpose of collecting and processing user personal information
(2)withdraw consent to this privacy policy and user service agreement
(3)The user refuses us to process his personal information
(4) Personal information is illegally processed
(5)According to local law, we must delete user's personal information
(6)Guardian requests the removal of personal information of the warded child
(7)However, we may reject the user's request when:
(8)According to local law, it is necessary to keep user's personal information
(9) In order to meet public health benefits, the user’s personal information needs to be handed over to professionals with confidentiality obligations
(10)seriously affect scientific research, such as medical research, improvement of medical technology
(11)When users ask us to delete their personal information, we will notify all related distributors and doctors at all levels.
Limit the Right to Process Personal Information of Users
The user is entitled to limit the processing of his personal information by contacting our Data Protection Officer in the following cases. We will freeze the relevant information of the account and stop processing.
(1)Users question the accuracy of personal information and ask us to verify the accuracy of personal information
(2)User's personal information is illegally processed, and is required to delete and limit processing
(3)We no longer need this user's personal information, but when users need to retain this personal information for their own rights
(4)The user has requested to stop processing before verifying that our legal basis is prioritized over the user’s legal basis
(5)When the user's personal information is frozen, the user's personal information will only be processed when the user agrees or protects the rights of other people or organizations or for the local public interest. At this time, we will also stop providing these services because we cannot provide users with diagnostic and treatment services.
(6)When we legally lift the user's personal information, we will notify the user through the user's contact information.
The Right to Be Notified When the User's Personal Information Is Corrected, Deleted, or Restricted
Within the scope of our capabilities, once we have corrected, deleted, or restricted the personal information according to the user’s request, we will notify the third party that has disclosed the information, and if the user has contacted our data protection specialist, We will inform the user what specifically includes the third party who receives the information.
User's Personal Information Is Portable
Users contact our Data Protection Officer to request a general electronic file format for their personal information that is easily ported to another third-party system.
User's Right to Refuse to Process His Personal Information
By contacting our Data Protection Officer, the user has the right to request that his data be prohibited from being processed. At this time, we will also stop providing these services because we cannot provide users with diagnostic and treatment services.
Rights That Are Not Affected by Automated Decision Making and Analysis
For any decision-making behavior of the user, we will not use fully automated processing and will seek the user's consent. Once there is a fully automated decision-making behavior, the user, through contact with our Data Protection Officer, has the right to propose that it is not bound by this decision and analysis and that it is not legally responsible for this decision and analysis. Unless these actions are explicitly known and agreed by the user or are necessary to fulfill the service agreement between the user and us.
Regardless of the circumstances, users have the right to express their opinions and objections to automated decision-making and analysis by contacting our data protection specialist.
The Integrity and Retention of Personal Information
We will retain your personal information for the period necessary to achieve the purpose described in this Privacy Policy. In assessing the length of time mentioned above, we will carefully verify whether we need to collect personal information, and if we believe that it is indeed necessary to collect personal information, we will also keep the time for retaining this information within the minimum duration needed to achieve the relevant purpose, unless The law requires that it be kept longer.
Notification of Update of Privacy Policy Clause
After we revise this policy, when the user re-login, the user can view and decide whether to agree to the revised policy to decide whether to continue to use our products and services.
International Users
All the information you provide may be accessed by distributors at all levels of our subsidiaries scattered all over the world.
Private Issues
If you have any questions or concerns about our privacy policy or data processing, we would like to contact our Data Protection Officer, or if you want to make a complaint about possible violations of local privacy laws and to exercise your right to dispose of personal information, please Contact us by the following contact information.
Data Protection Officer Email: privacy@resvent.com